Terms and conditions
Preliminary version — under legal review.
1. Who we are
Trindore is a platform connecting members who want to exchange homes. Trindore does not rent, own or manage the listed homes.
2. Members
Accounts are personal. Members must be at least 18, provide accurate information and complete the required checks (email, phone, identity). Trindore may approve, reject or suspend accounts.
3. Homes
Only entire homes the member is entitled to offer may be listed. Each home is verified with a proof of address. Listings must be accurate, including about pets and the car.
4. Membership
An active yearly membership is required to propose or accept exchanges. Membership can also be obtained with a voucher. When it expires, the account and points are kept, but no new exchanges can be made until renewal.
5. Points
Points have no monetary value and cannot be bought, sold or exchanged for money. They are earned by hosting and spent on stays. Points for an exchange are held on confirmation and released to the host after the stay.
6. Cancellations
Cancelling a confirmed exchange more than 30 days ahead carries no penalty. Between 7 and 30 days, 50% of the stay's point value goes to the other member. Under 7 days, 100% of the value is lost and the cancellation appears on the public profile.
7. Car and pets
Use of a car is based on a direct agreement between members, who must check the insurance. Pet care is agreed between members, as described in the listing.
8. Disputes
Problems during an exchange are reported from the Exchanges page. The Trindore team reviews each case and may adjust points or suspend accounts.
9. Liability
Each member is responsible for their home and their conduct as a guest. Trindore connects members and is not liable for damage they cause, to the extent permitted by law.